Outages & Emergencies

NWT Wildfires

Find links to FAQs, various community resources and information for evacuees.

NWT Wildfire Update

For the latest updates on the NWT fires, please visit the GNWT website.

For residents coming back to Yellowknife, we have a few tips and information regarding your power as you return home. Read more. 

For residents coming back to Hay River, K'atl'odeechee First Nation, and Kakisa, here are some tips and information regarding your power as your return home. Read more

Communities are leading the response and recovery activities and are supported by the GNWT as needed. 

We are here for you

Our Yellowknife office reopened on Wednesday, September 13. Our customer service team is available to assist customers Monday to Friday from 9:00 a.m. to 4:00 p.m. If you have billing or account-related questions, give us a call at 867-873-4865 or email northlandutilitiesyk@atco.ca. for assistance. Please include your phone number and name in your email so we can call you back as soon as possible. We’re here to help!

Our Hay River office reopened on Monday, September 18. Our customer service team is available to assist customers Monday to Friday between 9:00 a.m. to 12:00 p.m. and 1:00 pm to 4:00 pm.  If you have billing or account-related questions, give us a call at 867-874-6879 or email northlandutilitiesnwt@atco.ca. for assistance. Please include your phone number and name in your email so we can call you back as soon as possible. We’re here to help!

For a self-serve option, we encourage you to use our My Account portal, your go-to resource for managing your account online. 

 

 

FAQs