NWT Wildfires

At this time, power is still on in the City of Yellowknife, Town of Hay River and the Kátł’odeeche First Nation. We have retained critical employees in Yellowknife and Hay River and will keep the power on as long as it is safe to do so. The community of Enterprise is without power. 

GNWT Public Safety Announcments

NWT Wildfire 

NWT Fire Facebook page 

Twitter @NWTFire #NWTFIRE 

Town of Hay River 

Listen to your community government for the latest information. 

Town of Hay River Facebook page

Hamlet of Enterprise 

Listen to your community government for the latest information. 

 Kátł’odeeche First Nation

Listen to your community government for the latest information. 

 Kátł’odeeche First Nation Facebook page 

City of Yellowknife

Listen to your community government for the latest information. 

City of Yellowknife Facebook page

Charges are largely based on consumption, so customers under evacuation order will be billed for electricity their home or business is using (e.g., if you left your fridge or freezer plugged in). Visit our Understanding Your Bill page to learn more. 

Our Yellowknife office reopened on Wednesday, September 13. Our customer service team is available to assist customers Monday to Friday from 9:00 a.m. to 4:00 p.m. If you have billing or account-related questions, give us a call at 867-873-4865 or email northlandutilitiesyk@atco.ca. for assistance. Please include your phone number and name in your email so we can call you back as soon as possible. 

Due to the current evacuation order, our office in Hay River remains closed until further notice. 

While our office is closed, please utilize My Account - as the go-to resource for managing your account online. 

For questions related to your account, please contact our customer service team at  northlandutilitiesnwt@atco.ca (Hay River & area). Please include your phone number and name in your email so we can call you back as soon as possible. 

Your understanding and patience during these challenging times are greatly appreciated.

Northland Utilities temporarily paused bill printing and delivery to customers in impacted communities effective August 18. 

For customers in Yellowknife and N'dilo, bills will return to the normal printing and delivery schedule starting on October 3, 2023. Once evacuation orders are lifted for customers in the Hay River area, Northland Utilities will assess the most appropriate timing to resume billing. 

Late payment fees will be waived through December 31, 2023. 

Northland Utilities temporarily paused auto payments when mandatory evacuation orders became effective. Autopayments for customers under mandatory evacuation will resume when billing resumes. 

Northland Utilities will work directly with customers who request a payment plan on a case-by-case basis. 

The Government of the Northwest Territories has compiled a list of supports and funding that residents can access for wildfire relief. We encourage you to reach out to determine if any of this funding can be applied to assist with charges on your electrical bill.

Bill delivery has only been paused for customers in evacuated communities; however, late fees have been waived for all customers through December 31, 2023.

Customers wishing to make a payment can access their statement and make a payment through the My Account portal. Payments can also be made through your financial institution. Any payments made during this period will be reflected as a credit on your account until billing resumes.

Investigate

• When safe to do so, inspect your property for any damage. 
• Plug-in devices slowly to avoid a power surge. 

Repair

• If you come across damage to your property, ensure you document it so you can submit a claim through insurance later. 
• If your power is out, please call us at 867-874-6879 or 1-800-264-5313 (Hay River) or 867-873-4865 (Yellowknife)

Replenish

• Refill your 72-hour emergency kit with any supplies you used. 
• Recharge your power bank.
• Dispose of spoiled food. If you're unsure, it's best to throw it away to be safe. 

If you don't have power please check your main electric panel and breaker; a blown fuse or tripped breaker could be the cause. Simply moving the tripped switches to the 'off' position and then to the 'on' positon can restore power. If this does not restore power to your home, please give us a call to report. For any other emergencies, please call 9-1-1. 

If you are concerned with the wiring inside your home, please call a licensed electrician.