Our Services

New connections & changes

Get connected to safe, reliable electricity

When your electricity needs a change or you need a new connection set up, you can count on us to make sure you have the power you need, when and where you need it.

We can help you:

  • Connect your newly built home to the electricity grid
  • Run temporary service for construction
  • Relocate your power line or meter
  • Upgrade or downgrade your power services
  • Power your yard or security lights
  • Remove electrical facilities you no longer need
  • Connect a generator or micro generator to the grid

 

To reconnect or disconnect an existing service, please contact your electricity retailer.

Apply now

Contact our office in Hay River or Yellowknife and we can help you with a new service or with changes to your existing Northland Utilities service.

In Yellowknife and N’Dilo

In Kakisa, Dory Point, Fort Providence, Sambaa K’e, Wekweeti, Hay River, Enterprise and the K’at’lodeeche First Nation

  • What you need to know for a power hook up

    If your property already has power available, we will need the following information:

    • Electrical Permit: Your electrician will file for an Electrical Permit with the Safety Division of NWT
    • Location Permit: Apply for this permit at the City of Yellowknife
    • Your Billing Information: Requirements listed below

     

    If power is currently unavailable you will require, in addition to the above listed items:

    • Lot Drawing
    • Lot Drawing showing location of residence and electrical panel

     

    Our team will review the information, conduct an on-site review (if necessary) and provide you with an estimate of the cost.

  • What we need for billing information

    In order to properly set up your account, we need the following for your billing information:

    • Location of Service
    • Name and mailing address of person(s) responsible for power bill
    • Contact numbers
    • D.O.B for residential customers (to help identify customers with same names)
    • Security deposit (based on estimated 3 highest months revenue)
    • A signature for authorization of power connection
  • Service no longer required?

    In order for us to turn off your power, we require your signature. You can contact us via fax, email or in person at our office to complete this request.

  • Work safely

    Please work safely around electricity. Call our office before you dig, so that we can help you identify hazards. Know where power lines are before you start working.

    Learn more about Electricity Safety.

  • What you need to know for a power hook up

    If your property already has power available, we will need the following information:

    • Electrical Permit: Your electrician will file for an Electrical Permit with the Safety Division of NWT
    • Location Permit: Apply for this permit at the Town Hall in Hay River
    • Billing Information: See below for requirements


    If power is currently unavailable you will require, in addition to the above listed items:

    • Lot Drawing
    • Lot Drawing showing location of residence and electrical panel


    Please Note:  Town Location / Utility Permit is needed if service is located within Town of Hay River boundaries.

    Our team will review the information, conduct an on-site review (if necessary) and provide you with an estimate of the cost.

  • What we need for billing information

    In order to properly set up your account, we need the following for your billing information:

    • Location of Service
    • Name and mailing address of person(s) responsible for power bill
    • Contact numbers
    • D.O.B for residential customers (to help identify customers with same names)
    • Security deposit (based on estimated 3 highest months revenue)
    • A signature for authorization of power connection
  • Service no longer required?

    In order for us to turn off your power, we require your signature. You can contact us via fax, email or in person at our office to complete this request.

  • Work safely

    Please work safely around electricity. Call our office before you dig, so that we can help you identify hazards. Know where power lines are before you start working.

    Learn more about Electricity Safety.

We can help you in 7 easy steps

  • Call us to start an application

    Call us to apply for service. We will prepare a ballpark estimate of the project for you that will include a preliminary design sketch and brushing requirements.

    You will be asked for the following:

    • Legal Land Description of the site
    • Date you need power at the site
    • Estimated amount of power required at the site
    • Your electrician’s contact information

     

  • We'll visit your site

    If you approve the ballpark estimate, you will be asked to pay a survey deposit. This allows our team to continue to work on your design and construction plan. You will also be asked to either meet with a Northland Utilities representative at the location of the new service or to allow one of our representatives to visit the site to finalize the route of the new power line and stake and flag the area for any brushing that is required.

  • We design your connection

    We will design the electrical service and prepare a final estimate for the cost of the new service. If you approve the final estimate, you will be asked to pay the customer portion of the new service before we order materials and seek external approvals and permits. Northland Utilities will invest in the rest. We will set-up your site’s premise ID and billing account once payment is received.

  • We obtain necessary approvals

    We will apply for permits needed prior to construction. Common approval timelines are:

    • Power outages 2 weeks
    • Highway Permit 2 - 4 weeks
    • Land Use 2 weeks after YESAB approval
    • Pipelines 4 - 8 weeks
    • Water Crossing 4 - 8 weeks

     

    This would be a good time for you to speak to your electrician about obtaining an electrical permit for work done on the customer side of the meter. We will need an the appropriate permits from the Northwest Territories government before connecting power to your new service.

  • We start building

    We will schedule and build your new service once: all materials arrive, all external approvals are received, and brushing on customer property at the project site is completed by the customer.

  • Your electricity gets delivered

    Once the permits are obtained, we will install an electricity meter at your site, energize it and begin delivering power to you.

  • We're here to support you if anything goes wrong

    We will read the meter at your site each month and you will be billed for the amount of energy used. Our team of Customer Service Advisors is available Monday to Friday, 8:30 a.m. to 4:30 p.m. to answer questions, share electricity-conservation tips and help you with your future electrical needs. 

    Power out?

    Call us! Our crews are on-call 24/7 to respond to power outages and electrical emergencies.