Outages & Emergencies

Current Outages

Is your power out?

In Kakisa, Dory Point, Fort Providence, Sambaa K’e, Wekweeti, Hay River, Enterprise and the K’at’lodeeche First Nation, call 867-874-6879 or 1-800-264-5313 (toll free) to report an outage.

In Yellowknife and N’Dilo, call 867-873-4865

Call us any day, any time. We're on call 24/7 for you.

Hay River Flood Update

Our team in Hay River continues to work closely with Emergency Response Officials to assess flood damage and impacted services. We are thankful for the extra support from our team in Yellowknife as we work to try and restore power to the residents of Hay River and surrounding areas as quickly and safely as possible.

The Town of Hay River remains closed to residents at this time, and access is only being provided to recovery workers through checkpoint control.

Power outages are one of the measures being taken to ensure the safety of residents. To ensure the safe return of power to customers impacted by an outage in this area, Northland Utilities will require permission from the GNWT Electrical Inspector to reconnect service.

While our office remains closed to the public until further notice, our customer service team is still here to support you. We have set up temporary phone numbers while our office is closed. If you have any questions, our team can be reached Monday to Friday from 9:00 am to 4:00 pm by calling 867-876-1003 or 867-876-1006.

We know that this is a very difficult and stressful time and understand that you may have questions. We will continue to share information as soon as it becomes available and are working hard to ensure that residents can safely return to the community as quickly as possible.

 

Map of current outages

 

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