Customer Information & Billing Improvements

Northland Utilities is excited to announce that we are preparing to upgrade our customer information and billing system to help streamline our processes and improve communication for a smoother, more seamless customer experience. 

Why Now?

After 30 years, our customer information and billing platform has reached its end-of-life. This upgrade allows us to adopt a modernized service platform that will better meet the needs of our customers and a transitioning energy grid.

Office Hours

As our team learns the ropes of the upgraded system, we kindly ask for your patience and understanding during this time. Rest assured that our team is working diligently to ensure we minimize any disruptions and continue to provide you with the best service possible.

Office Hours: 

  • Yellowknife: 9:00 am to 4:00 pm Monday to Friday 
  • Hay River:  9:00 am to 12:00 pm and 1:00 pm to 4:00 pm Monday to Friday


My Account

While our hours are reduced, we encourage you to use our My Account portal, your go-to resource for managing your account online. Benefits include: 

  • Accessing your statement from any device 
  • Receiving email reminders when your bill is ready 
  • Monitoring account information, including energy consumption 
  • Paying your bill online
  • Going paperless


As a result of this billing platform upgrade, our credit card payment page has a fresh new look. Rest assured, it's still your trusted, secure spot to pay your bill by credit card online.

Thank you for your patience and understanding during this upgrade. We look forward to serving you better with our updated system. 

Frequently Asked Questions