Customer Information & Billing Improvements
Naka Power is excited to announce that we are preparing to implement a new customer information and billing system that will help streamline our processes and improve communication for a smoother, more seamless customer experience.
Why Now?
After 30 years, our customer information and billing platform has reached its end-of-life. This transition allows us to adopt a modernized service platform that will better meet the needs of our customers and a transitioning energy grid.
Customer Impact
As our team learns the ropes of this new system, our office hours will be temporarily reduced. We kindly ask for your patience and understanding during this time.
Rest assured that our team is working diligently to ensure we minimize any disruptions and continue to provide you with the best service possible
Temporary Office Hours
- May 8 to June 16: 10:00 am to 4:00 pm Monday to Friday (Yellowknife)
- May 8 to June 16: 12:00 pm to 4:00 pm Monday to Friday (Hay River)
My Account
While our hours are reduced, we encourage you to use our My Account portal, your go-to resource for managing your account online. Benefits include:
- Accessing your statement from any device
- Receiving email reminders when your bill is ready
- Monitoring account information, including energy consumption
- Paying your bill online
- Going paperless
Thank you for your patience and understanding during this transition. We look forward to serving you better with our new system.