Q. How do I contact Northland Utilities?
A. Visit our Contact Us page for various ways of contacting Northland Utilities.
Q. What's a "kWh," and why is it important?
A. "kWh" or kilowatt-hour, is 1,000 watt-hours, the standard measurement for electricity consumption. For example, a single 100-watt bulb will use up 1 kWh after 10 hours. At a kWh rate of $0.08, the cost to light that 100-watt bulb for 10 hours would be $0.08. To better understand your electricity usage, check out the Brochures section of our website.
Q. How does Northland Utilities arrive at my monthly kWh usage?
A. Your current month's kWh usage is calculated by subtracting the previous month's meter read from this month's meter read.
Q. How do I read my meter?
A. Please see our "How to Read a Meter" page which explains how to read your meter.
Q. How can I lower my monthly bill?
A. Simple adjustments to your usage patterns and the installation of energy-efficiency devices can reduce your power consumption and lower your electric bill. Our Brochures section of our website contains two brochures that will show you how to be a power saver.
Q. I'm moving. What do I need to know about my Northland Utilities account?
A. To connect, transfer or disconnect your Power Service please contact a Northland Utilities representative using our contact us page.
Q. There are two Northland Utilities companies - NWT and Yellowknife. Which company provides my power?
A. If you are a Northland Utilities customer and you live in Yellowknife, then you are a Northland Utilities (Yellowknife) Limited customer. If you are a Northland Utilities customer and you live in: - Hay River, - Trout Lake, - Kakisa, - Dory Point, - Fort Providence, - Wekweti, - Enterprise, or - Katl'odeeche First Nation,then you are a Northland Utilities (NWT) Limited customer. Consult the map below for our service area.