Automatic Meter Reading Q&A

Q: Is changing my meter a complex procedure?

A: Changing your meter is a simple procedure. You don't have to be at home when the service person installs it and it should take less than a minute to do.

Q: When will my meter be replaced?

A: Northland Utilities will start replacing approximately 7,600 meters in Yellowknife in 2010.  The work will begin in January and installations/replacements are expected to be complete by December.

Q: When will my meter be read by PowerPlus™?

A: Northland Utilities plans to have the required substation communication equipment installed, commissioned, and operating by the end of the second quarter 2010.

Q: How will I be notified?

A: Northland Utilities' communication plan consists of: radio ads, newspaper articles, door hangers, bill stuffers and messages throughout the implementation.

Q: Is my power bill going to increase because of AMR?

A: No. There is no extra charge for AMR. Northland Utilities anticipates that AMR will assist in reducing meter reading costs.

Q: What does TWACS mean?

A: TWACS stands for Two Way Automatic Communication System and is the protocol used to "talk" to meters.

For more information, please contact us.